Refund & Returns Policy
At Handman.co.za, we want you to be happy with your purchase. This policy explains how returns, refunds, and exchanges work when buying Nutec hardware materials from our store.
Returns
- You may return eligible items within 7 days of delivery.
- Items must be unused, uncut, and in their original packaging.
- Proof of purchase is required.
❌ Non-returnable items:
- Custom-cut or made-to-order products
- Clearance/discounted stock
- Installed, altered, or damaged items
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of receiving your delivery.
- Send us photos of the product and packaging.
- Once approved, we will arrange a replacement or refund (including return shipping).
Refunds
- Refunds are processed within 7–10 business days after approval.
- Refunds are issued to your original payment method.
- For “change of mind” returns, shipping fees are non-refundable, and you’ll be responsible for return shipping.
Exchanges
- Exchanges are subject to stock availability.
- Price differences (if any) will be charged or refunded.
Delivery & Returns Collection
- Customers are responsible for packaging and returning items safely.
- We can arrange collection on request (collection fees may apply unless the error is ours).
Need Help?
📧 Email: support@handman.co.za
📞 Phone: 087 550 0924
📍 Address: 10 Klosser St, Parow, Cape Town 7500, Western Cape
FAQs
Q: Can I return Nutec boards after cutting them to size?
A: Unfortunately, no. Custom-cut items cannot be returned.
Q: What if my item arrives chipped or cracked?
A: Report it within 24 hours with photos, and we’ll replace or refund you.
Q: Do I pay for return shipping?
A: Yes, unless the return is due to our error (damaged or wrong product).
Q: How long does a refund take?
A: 7–10 business days after we’ve approved your return.
ns related to refunds and returns.